My order hasn’t arrived. What should I do?


  • If you ordered an E-voucher, be sure to check your Spam and Junk folder in case it has been diverted there. 
  • If you ordered via a trackable service, you should have been emailed a tracking number where you can track the delivery via either Royal Mail or DPD.
  • For standard delivery orders, if it has been more than 10 working days and your order has not arrived, please do reach out to us with all the details of your order, confirming the delivery address it was supposed to go to, and we can look into this further for you. 
  • If you are worried your order wont arrive in time, please feel free to print our temporary gift certificate here to pass onto the recipient whilst awaiting the actual voucher.
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