Our vouchers are valuable documents that if lost usually cannot be replaced. However if it hasn't been used or redeemed, if we are able to locate it within the system via the purchasers details then we can look to see if we are able to cancel and replace it. If we are, we just require the postage to be paid.
If you have lost your voucher, please reach out to us with the following information and our friendly team can help:
- Order reference number
- Purchasers email, full name and billing address used
- Activation email address (if activated)
- Specify what the experience is for