What happens if my booked experience is cancelled?

If your experience is cancelled by the experience provider, they will arrange to re-book you at a mutually convenient time. We strongly recommend telephoning the experience provider before you travel, to make sure that your booking will go ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled.

Once you’ve made a booking with one of our experience providers you’re bound by their terms and conditions, so please make sure that you understand their rules regarding changing or cancelling a booking (particularly at short notice).

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