FAQ's

Purchasing an experience

• How long will it take for my order to arrive?
• My order hasn’t arrived. What should I do?
• If I need an instant gift can I get one?
• What does the experience pack look like?
• Can I have a refund?

Booking your experience

• How long will I have to use my voucher?
• How do I book my experience?
• How do I book my Collection voucher?
• I'm having trouble booking, what should I do?
• I can't see online where to book a specific date?
• Can I make a booking before I have my voucher?

See all 10 articles

Looking to Exchange or Extend your voucher?

• Can I extend my voucher?
• How do I exchange my voucher?
• My voucher has expired, can it be extended?
• How do I use/find my remaining balance?
• Can I combine the values of two or more vouchers?
• Can I still exchange my voucher if I have already activated it?

See all 7 articles

Still need to speak to us?

• How do I contact your Customer Service Team?
• How can I give feedback on my experience?
• Do you have a phone number for your Customer Service team?