FAQ's
Legal / Misc
Exchanges / Extensions
- How do I use/find my remaining balance?
- Can I extend my voucher?
- My voucher has expired, can it be extended?
- How do I exchange my voucher?
- Can I combine the values of two or more vouchers?
- Can I still exchange my voucher if I have already activated it?
Booking an experience
- How do I book my Collection voucher?
- I'm having trouble booking, what should I do?
- I can't see online where to book a specific date?
- Can I make a booking before I have my voucher?
- Do I need to take the experience before the expiry date, or just book?
- It says to "Activate my voucher" - how do I do this?