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  1. Five Star Days
  2. FAQ's

FAQ's

Legal / Misc

  • How do I contact your Customer Service Team?
  • How can I give feedback on my experience?
  • What happens if my booked experience is cancelled?
  • Can I replace my voucher if I have lost it?
  • What does the experience pack look like?
  • Can I have a refund?

Exchanges / Extensions

  • How do I use/find my remaining balance?
  • Can I extend my voucher?
  • My voucher has expired, can it be extended?
  • How do I exchange my voucher?
  • Can I combine the values of two or more vouchers?
  • Can I still exchange my voucher if I have already activated it?
See all 7 articles

Booking an experience

  • How do I book my Collection voucher?
  • I'm having trouble booking, what should I do?
  • I can't see online where to book a specific date?
  • Can I make a booking before I have my voucher?
  • Do I need to take the experience before the expiry date, or just book?
  • It says to "Activate my voucher" - how do I do this?
See all 8 articles

Purchasing an experience

  • My order hasn’t arrived. What should I do?
  • My order hasn’t arrived. What should I do?
  • If I need an instant gift can I get one?
  • How long will it take for my order to arrive?

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